ICT Service Level Measurement
Service level measurement is used to study user experiences, irrespective of whether the work is provided by the organization itself or by external service providers.
Key features
- Standardized implementation
- Comprehensive reference material
- Analysis of results and recommendations
Who is it for
Organizational information management and experts focused on operational development and planning.
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Petri TuominenDirector, End User Business Unit
(09) 2515 5138
